Client Testimonials
We're always grateful to receive feedback from our clients. If you have travelled with Erna Low recently and you'd like to send us your comments on our service and / or your holiday, please don't hesitate to get in touch - you'll find all our contact details on our 'Contact Us' Page.
"Erna Low make me feel like I am their only customer. The individual treatment, responsiveness, and flexibility are truly amazing, especially in today's market. I would never think of going with another tour operator for my ski holiday. Why would I, when Erna Low offer simply the best total holiday package ever?"
"Back from our first ever Erna Low holiday and what a trip it was. The accommodation was fantastic, spacious and comfortable something very rarely found in a French ski resort. Our friends who ski 5 times a year said it was the best week they had ever had!"
"Nothing has ever been too much trouble for any of your staff and the lengths that they have gone to help me find suitable childcare for my 18 month old daughter has been no mean feat and beyond the call of duty!"
"We've been going on holiday with you for the last ten years, and have always been impressed by the service you give - the apartments, the helpful staff, and good value for money are an unbeatable combination. If anyone ever asks me about the best way to go skiing with a family, I always give them your number."
"I really need to let you know just how right you guys have got it. To your booking lines, we always have found the most accommodating people who amend and add all sorts of things to build up a great tailor made package. To your costing department, we always find great value for equipment hire, ski lessons and lift passes … and it is so much easier to have it sorted this end. To your resort reps, excellent job, there to give you the basics you need and with no extra interference. Especially this year as Simon hand delivered one of his bottles of milk as we missed the shops."
"We really appreciated the upgrade to FlexiPlus on Eurotunnel. Although we have been to the Alps many times and have driven ourselves we really found your "Information for Holiday Makers" booklet very helpful & also appreciated the map of France that was included. We will definitely use Erna Low again."
"Erna Low did us proud, eight families on the same floor in very nice accommodation, in a first class location in a top resort , we could not of asked for any more. Also forever impressed with the service - treated like a VIP all the way."
"What we appreciated most was the honesty and clarity of Erna Low's information - particularly in respect of the accommodation details."
"Erna low was recommended to us by a friend and I know why... undisputably the most efficient, professional and well informed agents we have ever used, and we have tried many! We will be back next year with confidence that they will once again find us the perfect holiday ... thank you"
"Erna Low certainly lived up to their reputation, all the arrangements were perfect and the FlexiPlus on the Eurotunnel was an eye opener - I will use that every time in future. The rep in resort was very good, not too intrusive but making sure we were all set up and had everything we needed"
"I have booked many holidays with Erna Low over the years and have always found your staff extremely helpful, and the holiday arranged very efficiently."
"We have been skiing for 30 years and have normally booked with larger ' Package Holiday' companies and have not always been too impressed with their administration departments. In contrast we have been extremely happy with every contact that we have had with all the Erna Low admin staff, who without exception have been courteous, interested and very efficient -nothing has been too much trouble. We shall certainly recommend you and shall book our next French ski holiday with you ."