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Les Terrasses d'Hélios
Flaine, France 1 star rating2 star rating3 star rating4 star rating5 star rating

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1 star rating2 star rating3 star rating4 star rating5 star rating 5.0 STAR RATING
Spa Facilities for Les Terrasses d'Hélios SPA FACILITIES
Ski to door for Les Terrasses d'HéliosSKI TO DOOR
Swimming Pool for Les Terrasses d'HéliosSWIMMING POOL
Family Friendly for Les Terrasses d'HéliosFAMILY FRIENDLY
Pet Friendly for Les Terrasses d'HéliosPET FRIENDLY

Les Terrasses d'Hélios

The 5* residence Les Terrasses d'Hélios offers 119 warm and cosy apartments located in a quiet spot amongst the trees and directly on the slopes so guests can enjoy fantastic ski-to-door access.

Guests benefit from a range of facilities which include an indoor heated swimming pool, sauna and hammam.  There is also the added convenience of a small supermarket and ski hire shop on site as well as the daily bakery delivery service (payable locally).

Les Terrasses d'Hélios is situated just outside the main resort, with shuttle buses operating up until 6pm each day and a bus stop is located outside the residence.  After this time the residence runs its own private shuttle bus service between 6pm and 11pm for access to further shops, bars and restaurants in the centre of Flaine.

New for 2015/16 - A new restaurant, "Le Table d'Hélios" will be opening in the residence for winter 2015/16. The restaurant will be open every day from noon to 2.30pm and from 6.30pm to 10pm, and will serve traditional meals from the Savoy region and a selection of Italian dishes.

Rooms

Features & Amenities

  • Fully equipped kitchen with oven, dishwasher, fridge, coffee machine, kettle, toaster, microwave oven, induction hobs
  • Bath or shower room with hairdryer and separate WC
  • Balcony or terrace
  • Free basic Wi-Fi access available in reception area and apartments
  • Television with national and international channels
  • Beds with duvets made on arrival and towels provided.
  • End of stay cleaning (except kitchen and dishes) and a cleaning kit are included.
  • Covered parking available on request (payable locally)

1 bedroom for 4 people Standard (35²): Living room with double sofa bed and one twin bedroom.

2 bedrooms for 6 people Standard (50m²): Living room with one sofa bed and one pull-out bed (recommended for children), one double and one twin bedroom.

2 bedrooms for 6 people Superior (60 m²): Living room with one sofa bed and one pull-out bed (recommended for children), one double and one twin bedroom.

3 bedrooms for 8 people Standard (75m²) Living room with double sofa bed, one double and two twin bedrooms, two showers, one bath and two toilets.

Reviews

Date Rating Guest Comment
Our reply: Service rating : Thanks for the feedback - the ESF ski school is available from the Terrasses d'Helios except for complete beginners so I am really sorry if this was not explained to you. The ski hire shop in the residence was unable to compete with our Skiset prices so we trust that you were able to use the free shuttle service to get your ski equipment. I'm please that you had a good holiday despite the taxi experience.
Kind regards,
Jane Bolton.
Managing Director


Product : Thank you for the feedback. We are always able to make special requests for the location of the apartment (quiet, south facing etc.) so I have made a note on your client record for any future bookings and if possible it would be great if you could remember to mention it too. As I wrote following your service comment, the ESF ski school is available from the Terrasses d'Helios except for complete beginners so I am really sorry if this was not explained to you. The ski hire shop in the residence was unable to compete with our Skiset prices so we trust that you were able to use the free shuttle service to get your ski equipment. I hope this information helps and thanks again for the time you have taken to give us this information.
Kind regards,
Jane.
Managing Director.
Our reply: Service rating : Hi Sam, thanks for taking the time to reply. As you know there is a ski hire shop in the residence which is privately owned.  Wen we contacted them,they were unable to match the preferential rates that we negotiate with Skiset for our clients so I'm sorry if you were lead to believe that this would be the case. I trust that you were able to use the free shuttle bus to get to Skiset and that this didn't detract from your holiday too much.
Kind regards,
Jane Bolton.
Managing Director.


Product : Thanks for the feedback Sam.
 Kind regards,
Jane Bolton.
Managing Director.
Read more reviews

Arrival Information

Available On Loan

Socket protector, hair dryers, iron and ironing board, bed gate, board games, books (subject to availability)

Bed Linen Yes - Beds made on arrival free of charge.
Towels Yes - Two bathrobes per apartment included. Bathroom linen provided free of charge.
Laundry Facilities Yes - Fee applies.
End Of Stay Cleaning Yes - Free end of stay cleaning, except the kitchenette and dishes. Kitchen cleaning kit included. Mid-week cleaning available for an additional fee.
Internet Access Yes - Free basic Wi-Fi access available in reception and apartments. High speed Wi-Fi also available (for a more comprehensive service – downloads, streaming etc.) to be requested upon arrival (payable locally).

Luggage Storage

Free

Car Parking

Covered parking available €77

Additional Information

Pets welcome Permitted on presentation of a rabies certificate €55/animal/week. €9/animal/day (stays of 1 to 6 nights). Near day nursery available. Fee applies.

Address

Les Terrasses d'Hélios 74300 - Flaine

Reception Opening Times

Every day, 24 hours a day. Please note: subject to change, please contact the residence before your arrival. Arrival key handover time week’s holiday: 17h00 Departure key handover time week’s holiday: 10h00 Arrival key handover time short holiday: 14h00 Departure key handover time short holiday: 17h00*

If you arrive outside the reception opening hours, it is your responsibility to contact reception and make alternative arrangements to collect your keys. We suggest that you also contact reception if you are arriving after 19h00. As a general rule, check-in is from 17h00 and check-out is by 10h00, unless otherwise stated

Refundable Deposit

€500 per apartment. Payable on arrival and returnable on the day of departure after inventory.

Tourist Tax

Approx €3 per person per day. Free for children under 18. Payable on site.

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