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Privacy Statement

For the purposes of the Data Protection Act 1998, we (Erna Low) are a data controller. In order to process your booking, we need to collect certain personal details from you. These details will include, where applicable, the names and addresses of party members,credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass on your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union. We would also like to store and use your personal details for future marketing purposes (for example,sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes.

If you do not want us to do any or all of these things, please let us know as soon as possible.We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details you give us as set out above unless you agree otherwise.

We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or email) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee. In certain limited circumstances we are entitled to refuse your request.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

Cookies

The Erna Low site sets cookies in order to help with the tracking of site usage statistics and to enable certain user features, such as account login. The data is only used internally for reporting and managment of the business. You may of course choose to block these cookies if you wish, and the majority of the site will continue to function normally. This can be done by changing the security settings in your internet options. See more on our Cookie Policy page.

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