Eurotunnel & FlexiPlus Travel Guide
Eurotunnel & FlexiPlus Travel Guide
The Eurotunnel Le Shuttle is a train which travels between Folkestone and Calais 24 hours a day, 365 days a year! The Eurotunnel is a ‘drive’ on train so is a popular option for those wishing to drive to their next ski holiday.
We’re self-drive ski holiday experts and we often get asked many questions about crossing using the Eurotunnel. To help – we decided to put together this handy ‘Eurotunnel Travel Guide’. Here you’ll find everything you need to know before you take your first Eurotunnel trip.
Booking a Eurotunnel Crossing & FlexiPlus Upgrades
You can book a Eurotunnel crossing via their website. If you book your Eurotunnel crossing with your Erna Low ski holiday you’ll get a FREE upgrade to Eurotunnel ‘Flexiplus’! Simply choose to add a Eurotunnel crossing to your holiday during the booking process – you’ll see a section called ‘extras’.
- Arrival and departure flexibility
- Dedicated check-in – no queues
- Priority boarding
- First on – first off, hit the road first
- Free access to the ‘Flexiplus’ lounge, with free refreshments
Where is the Eurotunnel terminal?
The Eurotunnel terminal in the UK is in Folkestone, less than 2 hours away from central London. You’ll find the terminal just off junction 11A, just off the M20.
In France, the Eurotunnel terminal is in Calais. To find it exit junction 42, just off the A16 and follow signs for ‘Tunnel Sous La Manche’.
Departing & Returning on the Eurotunnel
When you arrive at the Eurotunnel Terminal you will go through a gate which reads your number plate. This technology makes the check-in process when departing or returning smooth and easy.
This gate will read your number plate and will automatically bring up your booking and departure information. It will print off a ‘hanger’ which has a number on it. Hang this on your reversing mirror and drive towards either your gate or the terminal if you’re early.
What’s inside Eurotunnel terminals?
The Eurotunnel terminal is like any other major transportation terminal. Inside the terminal, you will find restaurants, shops, money exchanges and the ‘Eurotunnel Flexiplus’ lounge.
Eurotunnel Advance Passenger Information – API
Before you travel you will be required to update your booking with Advance Passenger Information (API). If you do not do this you may face significant delays or cancellation when you arrive at the terminal.
API information required:
- Full Name
- Date of Birth
- Document Types (i.e. Passport)
- Document Number (i.e. Passport Number)
- Expiry Date
For more information regarding API information, contact Eurotunnel on 0330 123 3207.
Border Control & Boarding the Eurotunnel Shuttle
Before you board the Eurotunnel Shuttle you’ll need to pass through British or French Passport Control. In Calais the Eurotunnel terminal is after passport control. You’ll need to have your passport ready to go when passing through this border control.
Boarding commences around 25 minutes prior to departure. They will call and display inside and outside the terminal when they’re ready to board a shuttle train. Once on board, the train doors will close and your journey will begin!
Can pets travel on the Eurotunnel?
Yes – cats, dogs and ferrets can enter and re-enter the UK from any country in the world as long as they meet the Eurotunnel PET Travel scheme.
Pets require an addition ticket which is on average around £45.00.
Trailers and Vehicle Types
Campervans, minibuses, trailers and caravans are allowed on the Eurotunnel but require an upgraded ticket which comes at an additional price. Unfortunately, we cannot upgrade this type of vehicle to the ‘Flexiplus’ benefits.
Visit the Eurotunnel website for more information.