Money Back Guarantee
We are mindful of the continuing uncertainty surrounding international travel and we want you to book your ski holiday safe in the knowledge that it is risk free. We are therefore offering the following Money Back Guarantee.
FULLY REFUNDABLE LOW DEPOSITS
We are asking for a low deposit of 10% to secure your booking. Your final balance is due just 7 weeks prior to departure.
CANCEL YOUR HOLIDAY FREE OF CHARGE
You can cancel for any reason and get a full refund up until 7 weeks prior to departure.
RESTRICTED FROM TRAVELLING, NO RISK
If travel restrictions mean you are unable to travel to your destination, you will be able to cancel your booking free of charge.
IF WE ARE NOT ABLE TO PROVIDE YOUR PACKAGE
If Erna Low is unable to provide your holiday, you will receive a full refund within 14 days of cancellation.
YOU CAN TRUST US
Erna Low is proud to be included in the respected Which? list of travel companies you can trust following our response to the COVID pandemic.