Customer Testimonials

Customer Testimonials

We love hearing feedback from our customers! If you've travelled with Erna Low and want to leave us a comment don't hesitate to contact us or leave a review via our Facebook page.

Erna Low Customer Testimonials

"Excellent service from Erna low on our first phone enquiry regarding availability on such short notice. Lovely apartment , with very comfortable beds. All cooking facilities where very good. Bakery order service from the reception was good. Ski bus stop was just across the road, and the stroll into Samoens village was just 5 mins. Exactly what we wanted."

"We’ve just come back from New Year skiing in Paradiski which we booked through Erna Low and have been blown away by their absolutely excellent level of service. We were anxious about the outgoing train due to the impending strikes in France but Erna Low sent an unprompted email before we left saying that they had checked it out and as far as they were concerned everything was running smoothly for us. They were right. The return journey wasn’t quite so plain sailing and the Saturday train back to London was cancelled requiring a stay in Paris. Not only did Erna Low flag up the fact that the train was cancelled as soon as they learned this information but, once confirming it was okay with us, they booked us a hotel in Paris and onto the earliest train available departing Sunday. The accommodation was prepaid and handily located immediately in front of Gare du Nord where our train was departing the following day. All went smoothly. Erna Low is a great example of an exemplary independent travel firm. Their attention to detail is second to none and you feel like they really care about your travel experience with them. Well done guys, we shall be booking with you again!"

"We got back from our Erna Low holiday in Belle Plagne last night and just wanted to thank you for all your help as it was brilliant. Les Nereides apartments were perfectly located next to the slopes, the ski hire shop and the ski school - it couldn't have been any better. Thank you for all your help."

"Dear Kathleen, just to let you know we had a superb holiday in Flaine. In fact as good as I can remember!
Thanks for your help with bookings etc. "

"I should add - if the feedback didn’t get back to you - we had a great family trip with Erna Low at new year with friends to Les Arcs 1950 (hence trying to squeeze in another trip). Great service from your team both before and during the trip."

"We booked a family holiday to Belle Plagne through Erna Low. They were incredibly helpful in advance of our trip with advice on accommodation, ski lessons and hire. Crucially, they responded very quickly when we were unable to return home due to an unforeseen French train strike. When the strike was announced, they promised to find a way to get us home on time without any additional costs. They booked flights and organised transport to the airport with the minimum of fuss. What could have been a stressful situation was resolved at speed so we could enjoy the rest of our holiday. I wouldn't hesitate to recommend them and was relieved to have gone through an agent rather than booking directly myself."

"I just wanted to write to let you and the rest of the Erna Low team how happy we were with our recent trip to Flaine. All the elements booked by yourselves were faultless and went without a hitch. I shan't book a ski trip again without coming to you first!"

"I rang yesterday to thank you for booking our holiday , not an easy task with 3 separate families. You kept us all informed and chased the ski school to secure our lessons. The package you put together was perfect. Le coches was a lovely unspoilt traditional style village with wooden chalets. Our accommodation was spacious clean and comfortable at De wengen. We enjoyed a lovely spot on the slopes everyday for our hot chocolates and vin chaud this was run by a couple of sisters. This my second booking with Erna Low and we took our extended family who are keen to return to same spot same resort , so speaks volumes. Will be booking with you next year."

"Just to say we’ve had a lovely time in Les Arcs and will be back again, hopefully, through Ernalow. We’ve been skiing in quite a few places in France and Italy but this recent holiday has stood out as the best we’ve had. Thank you for organising the accommodation for us. It was just right for us. "

"It’s great to deal with a company that is proactive. I have to say that I have been impressed with the Erna Low service throughout. All of your staff have been knowledgeable, helpful and courteous; all of the arrangements made through Erna Low have been problem free. The accommodation was comfortable and spacious and was as advertised. In spite of the extraordinary weather (rain up to 2,500m for two days!), we had an enjoyable holiday & made the most of the skiing that was available which ranged from deep powder to spring snow and then wind swept hard pack. I will be recommending you to skiing friends and hope to book with you again in the future."

"We had a great holiday & were impressed with the accommodation & the ski school Erna Low booked for us. We will definitely be back next year."

"Just back from Belle Plagne. Thank you all for pulling out the stops at such short notice and during the busiest week too. My daughters and I had a fabulous time and they want to go for longer next time! Well done and thanks again!"

"Thought I would just let you know that we have decided to go to Montgenevre and make the best of it. Wanted to say thank you very much for you support through our decision making process and consideration of alternatives. Very much appreciated. We always book one of our ski holidays each year through Erna Low and will certainly continue to do so based on the service we have received."

"Just wanted to say what a fantastic week we had at Village Club Soleil. The great weather helped obviously but the holiday was great value for money and your organisation of the details and paperwork was exemplary. I have friends who are looking to ski in Montgenevre in the future and I will certainly be recommending Erna Low to them."

"Thank you so much, I can't speak highly enough of your customer service and will definitely book with EL again and will spread the news"

"I just wanted to drop you an email to say thank you for yours and everyone at Erna Low's help in organising our skiing trip to Les Arcs. We had a wonderful time and I just wanted to thank you from the 6 of us that went and to say what a pleasure it was to deal with yourself, Beth and Vicky - we were very grateful we were able to add on the two extra people on to our holiday at slightly short notice. Hopefully we'll be in touch in September time - as a group we couldn't speak highly enough of the company and have already pointed several friends in your direction."

"Fabulous holiday once again with yourselves, fabulous accommodation both in La Plagne this year and Les Arcs 1950 a couple of years ago. I’ve just given your details to a friend so hopefully she will book with Erna Low, it’s always good to have a recommendation."

"A huge Thank You to Jane and all at Erna Low for arranging such a fantastic holiday for us to Avoriaz. Their recommendations for accommodation at the Pierre & Vacances Atria-Crozats was absolutely perfect for our young family and had everything we needed including. The transfers to and from the airport worked brilliantly, with great service on both journeys. The resort couldn't have been better for a young family with the ski in, ski out option, and the shops and restaurants were so easily accessible, plus great evening sledging and a fabulous tropical pool for the kids apres ski. Absolutely brilliant holiday, we will definitely be going back with Erna Low! Thank you."

"Just wanted to let you know we've finished our week at the Amara in Avoriaz. The whole trip was superb. Your recommendation was well based. Excellent resort for small children. Ski in ski out. Ski school 2 mins away. Apartments in excellent condition. Great suggestion. Thanks for delivering on all the requests and transfers etc. You did a great job. Top week skiing. Loved by all the group. Thank you."

"Great service. I booked ski passes and the team at erna low realised one of the members of our party was a senior. They went out of their way to refund us. I was very impressed."

"Erna Low make me feel like I am their only customer. The individual treatment, responsiveness, and flexibility are truly amazing, especially in today's market. I would never think of going with another tour operator for my ski holiday. Why would I, when Erna Low offer simply the best total holiday package ever?"

"Back from our first ever Erna Low holiday and what a trip it was. The accommodation was fantastic, spacious and comfortable something very rarely found in a French ski resort. Our friends who ski 5 times a year said it was the best week they had ever had!"

"Nothing has ever been too much trouble for any of your staff and the lengths that they have gone to help me find suitable childcare for my 18 month old daughter has been no mean feat and beyond the call of duty!"

"We've been going on holiday with you for the last ten years, and have always been impressed by the service you give - the apartments, the helpful staff, and good value for money are an unbeatable combination. If anyone ever asks me about the best way to go skiing with a family, I always give them your number."

"I really need to let you know just how right you guys have got it. To your booking lines, we always have found the most accommodating people who amend and add all sorts of things to build up a great tailor made package. To your costing department, we always find great value for equipment hire, ski lessons and lift passes … and it is so much easier to have it sorted this end. To your resort reps, excellent job, there to give you the basics you need and with no extra interference. Especially this year as Simon hand delivered one of his bottles of milk as we missed the shops."

"We really appreciated the upgrade to FlexiPlus on Eurotunnel. Although we have been to the Alps many times and have driven ourselves we really found your "Information for Holiday Makers" booklet very helpful & also appreciated the map of France that was included. We will definitely use Erna Low again."

"Erna Low did us proud, eight families on the same floor in very nice accommodation, in a first class location in a top resort , we could not of asked for any more. Also forever impressed with the service - treated like a VIP all the way."

"What we appreciated most was the honesty and clarity of Erna Low's information - particularly in respect of the accommodation details."

"Erna low was recommended to us by a friend and I know why... undisputably the most efficient, professional and well informed agents we have ever used, and we have tried many! We will be back next year with confidence that they will once again find us the perfect holiday ... thank you"

"Erna Low certainly lived up to their reputation, all the arrangements were perfect and the FlexiPlus on the Eurotunnel was an eye opener - I will use that every time in future. The rep in resort was very good, not too intrusive but making sure we were all set up and had everything we needed"

"I have booked many holidays with Erna Low over the years and have always found your staff extremely helpful, and the holiday arranged very efficiently."

"We have been skiing for 30 years and have normally booked with larger ' Package Holiday' companies and have not always been too impressed with their administration departments. In contrast we have been extremely happy with every contact that we have had with all the Erna Low admin staff, who without exception have been courteous, interested and very efficient -nothing has been too much trouble. We shall certainly recommend you and shall book our next French ski holiday with you ."

"A delight as usual to have used your Company again for our Apres Ski Holiday!!
Gary Edwards was very helpful and the Resort Staff at Goelia were on top form. The Apartment as always was clean and warm, surprised at the snowfalls in the week, as we usually have Beaucoup Soleil!! It kept us in the Bar a bit longer!!
As we are now middle aged at 66 and 64 we still have lots more time we hope, to return again to the snow next year with you, as the booking was so easy!"