Money Back Guarantee

Erna Low’s Money Back Guarantee for COVID related cancellations

We are mindful of the current uncertainty surrounding international travel and we want you to book your ski holiday safe in the knowledge that it is risk free. We are therefore offering the following Money Back Guarantee.

FULLY REFUNDABLE LOW DEPOSITS

We are asking for a low deposit of 10% to secure your booking - your final balance is due 5 weeks prior to departure.

CANCEL YOUR HOLIDAY FREE OF CHARGE

You can cancel for any reason and get a full refund up until your final balance is due.

IF WE ARE NOT ABLE TO PROVIDE YOUR PACKAGE

If Erna Low is unable to provide your holiday, you will receive a full refund within 14 days of cancellation.

YOU CAN TRUST US

Erna Low is proud to be included in the respected WHICH list of travel companies you can trust following our response to the COVID pandemic.